Warning: is_file(): open_basedir restriction in effect. File(/usr/www/users/engagcgssa//index.php/wp-json/wp/v2/pages/394) is not within the allowed path(s): (/usr/www/wwws/users/engagcgssa:/usr/wwws/users/engagcgssa:/usr/www/users/engagcgssa:/usr/home/engagcgssa:/usr/local/rmagic:/usr/share/php:/usr/local/lib/php:/tmp:/usr/bin:/usr/local/bin:/usr/local/share/www:/usr/www/share/www:/usr/share/misc:/dev/urandom:/var/www/php_profiler/xhgui) in /usr/www/users/engagcgssa/wp-content/plugins/jetpack-boost/app/modules/optimizations/page-cache/pre-wordpress/class-boost-cache-utils.php on line 80 Warning: Cannot modify header information - headers already sent by (output started at /usr/www/users/engagcgssa/wp-content/plugins/jetpack-boost/app/modules/optimizations/page-cache/pre-wordpress/class-boost-cache-utils.php:80) in /usr/www/users/engagcgssa/wp-includes/rest-api/class-wp-rest-server.php on line 1909 Warning: Cannot modify header information - headers already sent by (output started at /usr/www/users/engagcgssa/wp-content/plugins/jetpack-boost/app/modules/optimizations/page-cache/pre-wordpress/class-boost-cache-utils.php:80) in /usr/www/users/engagcgssa/wp-includes/rest-api/class-wp-rest-server.php on line 1909 Warning: Cannot modify header information - headers already sent by (output started at /usr/www/users/engagcgssa/wp-content/plugins/jetpack-boost/app/modules/optimizations/page-cache/pre-wordpress/class-boost-cache-utils.php:80) in /usr/www/users/engagcgssa/wp-includes/rest-api/class-wp-rest-server.php on line 1909 Warning: Cannot modify header information - headers already sent by (output started at /usr/www/users/engagcgssa/wp-content/plugins/jetpack-boost/app/modules/optimizations/page-cache/pre-wordpress/class-boost-cache-utils.php:80) in /usr/www/users/engagcgssa/wp-includes/rest-api/class-wp-rest-server.php on line 1909 Warning: Cannot modify header information - headers already sent by (output started at /usr/www/users/engagcgssa/wp-content/plugins/jetpack-boost/app/modules/optimizations/page-cache/pre-wordpress/class-boost-cache-utils.php:80) in /usr/www/users/engagcgssa/wp-includes/rest-api/class-wp-rest-server.php on line 1909 Warning: Cannot modify header information - headers already sent by (output started at /usr/www/users/engagcgssa/wp-content/plugins/jetpack-boost/app/modules/optimizations/page-cache/pre-wordpress/class-boost-cache-utils.php:80) in /usr/www/users/engagcgssa/wp-includes/rest-api/class-wp-rest-server.php on line 1909 Warning: Cannot modify header information - headers already sent by (output started at /usr/www/users/engagcgssa/wp-content/plugins/jetpack-boost/app/modules/optimizations/page-cache/pre-wordpress/class-boost-cache-utils.php:80) in /usr/www/users/engagcgssa/wp-includes/rest-api/class-wp-rest-server.php on line 1909 Warning: Cannot modify header information - headers already sent by (output started at /usr/www/users/engagcgssa/wp-content/plugins/jetpack-boost/app/modules/optimizations/page-cache/pre-wordpress/class-boost-cache-utils.php:80) in /usr/www/users/engagcgssa/wp-includes/rest-api/class-wp-rest-server.php on line 1909 {"id":394,"date":"2020-08-28T08:55:41","date_gmt":"2020-08-28T06:55:41","guid":{"rendered":"https:\/\/engageoptics.co.za\/?page_id=394"},"modified":"2026-09-28T13:21:08","modified_gmt":"2026-09-28T11:21:08","slug":"refunds-policy","status":"publish","type":"page","link":"https:\/\/engageoptics.co.za\/index.php\/refunds-policy\/","title":{"rendered":"Returns & Refunds"},"content":{"rendered":"\t\t
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30-day returns.<\/strong> You may return any item bought from engageoptics.co.za within 30 days of delivery for a refund or exchange, provided it is unused, in its original condition and packaging, with all accessories and your proof of purchase. If you bought online, you may also cancel within 7 days of delivery for any reason under the Electronic Communications and Transactions Act.<\/p>\n

Defective items.<\/strong> If an item is defective, unsafe or not fit for purpose, you may return it within 6 months of delivery under the Consumer Protection Act and choose a repair, a replacement or a refund. We arrange and pay for the courier both ways within South Africa. Beyond 6 months, day optics are covered by our lifetime warranty and digital products by a 2-year warranty. Claims go through warranty.arkenoptics.co.za.<\/p>\n

How to return.<\/strong> Email lynette@engageoptics.co.za with your order number, the item and the reason before sending anything. We will send you a return authorisation and instructions. Items sent without authorisation may be refused. Please do not send anything to the manufacturer.<\/p>\n

Shipping.<\/strong> For non-defective returns you pay the return shipping and the original delivery charge is not refunded. Our address is 5 Dewberry Drive, Bel’Aire Winelands Estate, Somerset West, 7135.<\/p>\n

Refunds.<\/strong> Once we have received and inspected the item we will email you to confirm approval. Approved refunds go back to your original payment method within 5 business days; your bank may take a few days more to show it. Where a payment gateway charges a fee on the refund, that fee is deducted unless the return is for a defect or our error.<\/p>\n

Full terms: see our Terms and Conditions of Sale<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

30-day returns. You may return any item bought from engageoptics.co.za within 30 days of delivery for a refund or exchange, provided it is unused, in its original condition and packaging, with all accessories and your proof of purchase. If you bought online, you may also cancel within 7 days of delivery for any reason under…<\/p>\n

Continue reading<\/span><\/a><\/div>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-394","page","type-page","status-publish","hentry","post"],"yoast_head":"\nReturns & Refunds - Engage Optics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/engageoptics.co.za\/index.php\/refunds-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns & Refunds - Engage Optics\" \/>\n<meta property=\"og:description\" content=\"30-day returns. 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